Question

1. When a consumer initiates a service request, what are the steps for provisions the required resources?
2. How the discovery process is performed?
3. Why the resource pools are graded?
4. What is the difference between relative resource allocation and absolute resource allocation?

Answer 1

1. When a consumer initiates a service request, what are the steps for provisions the required resources?

Service Request Management Process Owner

Initiator of the process, accountable for defining the process strategic goals and allocating all required process resources. See Continual Process Improvement Management for a detailed description of these activities.

Service Request Management Process Manager (Service Request Manager)

Manager of the entire process, responsible for its effectiveness and efficiency. Team leader of the function "Service Request Management Team". See Continual Service Improvement Management for a detailed description of these activities.

Service Request Management Team

Team associated to the Service Request Management Process.

Senior Management

Senior Management of the IT provider.

2. How the discovery process is performed?

The purpose of discovery is to gather information and ensure that both parties to a lawsuit are aware of all data that's pertinent to a case. All litigants have a legal right to this information unless it's determined to be privileged, such as a discussion between an attorney and client.

Two kinds of information are gathered during discovery: documents and testimony. You'll be given a deadline and specific requirements for producing documents, answering interrogatories, or for giving testimony in one or more depositions.

Discovery in civil cases can take many months, depending on the availability of witnesses and the time it takes to produce documents and gather information. The case won't proceed to litigation and trial until the process is complete.

3. Why the resource pools are graded?

Resource pools allow you to delegate control over resources of a host (or a cluster), but the benefits are evident when you use resource pools to compartmentalize all resources in a cluster. Create multiple resource pools as direct children of the host or cluster and configure them. You can then delegate control over the resource pools to other individuals or organizations.