Question

BUSINESS COMMUNICATION

Please write an e-mail according to the scenario below. Remember to use an appropriate subject line, Do your best to strike the right tone.

As the manager of Reprographic Services, write an e-mail message to Alicia Rodriguez, manager, Technical Services. You are very worried that one of the computers of your operators may be infected with a virus. The computer belongs to Jackie Jimenez. Jackie says that each time she opens a previously stored document in her Word program, the contents of the document are immediately deleted. Fortunately, because Jackie has backup files, she hasn’t lost anything yet. Obviously, she can’t go on using this computer. You plan to assign Jackie some temporary tasks for the rest of the day; however, she must have her computer up and running by tomorrow. You want a technician to inspect her machine before 5 p.m. today. You know that Alicia likes to learn as much about a computer problem as possible before she sends a technician, so include sufficient details to help her identify the problems.

Answer 1

From:

XYZ

Manager, Reprographic Services

To

Alicia

Manager, Technical Services

Hello,

Reg: Technical Issue in office computer

As we have previously discussed, we continue to have virus issue in the computer of one our operators. The computer belongs to Jackie Jimenez. The issue that is faced by her is that whenever she opens a previously stored document, the contents of the document are getting deleted immediately. As she has back up none of her files have been lost by her. But this can’t be a permanent solution for this problem. We have tried many times to solve this problem from our end but could not do so. As a result of this problem, he is not able to perform the client work & deliver it on time to the client. We also have other staffs who need to do overtime & complete the work of Jackie also.

Hence it would be greatly appreciated if you assist us in solving the problem as early as possible. I would also like to discuss with you on this through phone or face to face when your schedule permits for the same.

Thanks for your help in advance.

With regards,

XYZ