Question

1. Share one profession you are interested in.Say how you would be able to create value for your clients by taking a relationship management approach to selling.

2. 16.2 Five-Minute Stress Busters

Take 5 minutes to identify and challenge unreasonable or distorted ideas
that precipitated your stress. Replace them with ideas that are more realistic and
positive.
Take a 5-minute stress-release walk outdoors: Contact with nature is
especially beneficial.
• Enjoy stress relief with a gentle 5-minute neck and shoulder massage.
• Spend 5 minutes visualizing yourself relaxing at your favorite vacation spot.
• Take a 5-minute nap after lunch.
• Spend 5 minutes listening to a recording featuring your favorite comedian

.Review 16.2

. Complete one or more of the activity on it Make a discussion post on whether it worked for you or share any other stress management strategies you use.

Answer 1

A-1: The best service sector industry in the world has to be the hospitality or hotel management sector. Employees are professionally trained and skilled to manage customer satisfaction and to exceed customers expectations. Exceeding expectations of customers cannot be achieved without having proper relationship management or CRM (Customer Relationship Management) programme and objectives. In the hospitality industry while the focus is on serving customers in a luxury or leisurely environment, the underlying objective is on selling of rooms or selling of restaurants, or other amenities and facilities offered by a hotel, for example, minibar, spa, tourist guides/taxi services, room service, boutique/shop, etc. When a relationship is made with a customer, it becomes much easier to recommend and coax/persuade a customer to purchase something the hotel has to offer as customers trust known staff who serve them and cater to their needs in a home-away-from-home environment where they are surrounded by strangers, a familiar friendly face can make a lot of difference on the customers psyche and persuade the customer to avail a paid service based on that recommendation or advice and encourage customer loyalty which results in repeat business. A key loyalty programme under CRM tools is to provide customers points based on charges made which customers can later redeem for discounts or offers.

A-2: It is imperative to take short breaks in a highly charged day and to ensure that our days are well spent in terms of mental alertness and physical fitness. A healthy body is a healthy mind. To borrow from an old adage which still holds true, 'all work and no play makes Jack a dull boy.' This sentence implies that if Jack did not take breaks and engage in other activities his life would become monotonous due to repetitive work. It is important to take short breaks and even five minute breaks can make a huge difference. Some medical experts also felt that it is important to have stress busters to soothe the nerves and calm the mind, which in turn can help in reducing lifestyle disorders like blood pressure and increase mental resilience. Spending time with nature is very satisfying and a great healer. Plants are also life and talking to them can bring out empathy and calmness in understanding and connecting with the environment and people not to forget the great health benefits of breathing naturally clean and pure oxygen. Also, plants enjoy the company and it is said benefit from talking to them. Another great point for stress relief is taking brief naps where the mind and body can heal itself and replenish its energy and refresh mental alertness. Short naps are great because they don't allow heaviness and dullness to set it but instead are very refreshing and soothing as a stress buster and can lead to better focus and concentration. Other forms of short stress busters include listening to music, talking to friends or hanging out with friends and doing exercise. The best natural health regimen includes getting seven to eight hours sleep every night, sparing time to do at least 35 minutes of exercise on a daily basis and eating a balanced / nutritious diet. It is essential to take care of our bodies and minds or else like any other machinery or equipment it will also burn out eventually and collapse. Nowadays, even the youth are suffering from health diseases and ailments such as diabetes, blood pressure, heart attacks, cholesterol, mental depression, etc., which were earlier restricted to older generations as a result of poor lifestyles. So, in order to combat all these lifestyle diseases, bringing calm and stability into our lives it is most important to have stress busters. Everyone has their own ideas and methods of busting stress - some like watching movies, some enjoy reading books or listening to music, some like cooking, gardening, dancing, some like to eat their favourite foods, some like sleeping stress off, some go to the gym or hit the roads running, etc., but whatever it is one prefers, one must do something and learn to overcome stress by switching off and on depending on their individual situations.