Specializing in quick service in a fast-paced environment, Culver’s is not the average American fast-food restaurant. What differentiates Culver’s from other sandwich-and-hamburger-serving restaurants is its strong focus on the customer. That each customer leaves happy is the creed of Culver’s. As much as in 1984 when Culver’s was started, this unwavering focus on customers is still closely tied to its current marketing strategy. Culver’s treats its customers with great respect and personal care, and they, in turn, come back for the good food and great experience they have at the restaurant.
1. What distinguishes Culver’s from the average American fast-food restaurants?
1. The fundamental difference between business model of Culver and other American fast food restaurants is the business focus of the company. Culver keeps the customers in the center of the business. Fulfillment of customer requirement is considered quite crucial for business. This helps in development of a special relationship between Culver and its customers and gives a competitive advantage to the company.
Specializing in quick service in a fast-paced environment, Culver’s is not the average American fast-food restaurant....
3. A fast food restaurant has a drive-thru window. On average 40 customers arrive at the window every hour. It takes 1 minute on average to serve a customer. a. What is the average number of customers that will be in line and in service at any time? b. On average, how long will a customer spend in the system?
The manager of a fast-food restaurant determines that the average time that her customers wait for service is 5.5 minutes. (a) Find the probability that a customer has to wait more than nine minutes. (Round your answer to three decimal places.) (b) Find the probability that a customer is served within the first five minutes. (Round your answer to three decimal places.) (c) The manager wants to advertise that anybody who isn't served within a certain number of minutes gets...
In a benchmark study, a fast food restaurant had an average service time of 2.6 minutes. Assume that the service time for the fast food restaurant has an exponential distribution. (Round your answers to four decimal places.) (a) What is the probability that a service time is less than or equal to one minute? (b) What is the probability that a service time is between 15 seconds and one minute? (c) Suppose the manager of the restaurant is considering instituting...
In a benchmark study, a fast food restaurant had an average service time of 2.8 minutes. Assume that the service time for the fast food restaurant has an exponential distribution. (Round your answers to four decimal places.) (a) What is the probability that a service time is less than or equal to one minute? (b) What is the probability that a service time is between 45 seconds and one minute? (c) Suppose the manager of the restaurant is considering instituting...
A Fast Food drive-through Restaurant with a single check-out counter opens six days a week, but its heaviest day of business is on Saturdays. Customers arrive at an average rate of 20 per hour on Saturdays. Customers can be provided service at the rate of one every two minutes. Assuming Poisson arrivals and exponential service times, find: The average number of customers in line The average time a car waits before being served The average time a customer spends in...
Binomial problems: BasicAnita's, a fast-food chain specializing in hot dogs and garlic fries, keeps track of theproportion of its customers who decide to eat in the restaurant (as opposed to ordering thefood "to go"), so it can make decisions regarding the possible construction of in-store playareas, the attendance of its mascot Sammy at the franchise locations, and so on. Anita'sreports that 48% of its customers order their food to go. If this proportion is correct, whatis the probability that, in...
During lunchtime at a certain fast food restaurant, customers arrive at an average rate of 7 customers every 5 minutes. assume a poisson distribution to find the probability that: A) exactly 12 customers arrive in a given 10 minute interval (perform this calculation using an appropriate formula, showing the setup.) b) between 5 and 10 customers (inclusive) arrive in a given 5 minute interval (show how you can answer this from the table) c) after a customer arrives, find the...
Managerial Accounting Scenario 2 The top management of a fast-food hamburger chain is considering installing point-of-sale machines that will allow customers to pay for food with an automated-teller-machine card. Previously, the restaurant has accepted only cash. What information could the management accounting department supply to assist management with this decision? As the manager, I believe today we live in a fast pace society and like most grocery stores that have the self check out which customers love because they get...
Wendy's restaurant has been recognized for having the fastest average service time among fast food restaurants. In a benchmark study, Wendy's average service time of 2.2 minutes was less than those of Burger King, Chick-fil-A, Krystal, McDonald's, Taco Bell, and Taco John's (QSR Magazine website, December 2014). Assume that the service time for Wendy's has an exponential distribution. a. What is the probability that a service time is less than or equal to one minute (to 4 decimals)? b. What...
The Burger Dome waiting line model studies the waiting time of customers at its fast-food restaurant. Burger Dome's single-server waiting line system has an arrival rate of 0.75 customers per minute and a service rate of 1 customer per minute. Adapt the Black Sheep Scarves spreadsheet shown below to simulate the operation of this waiting line. Make sure to use the random values for both interarrival and service times generated in the worksheet_12-23. Assuming that customer arrivals follow a Poisson...