Question

Answer the following questions, related to the advanced fundamentals of mediation. Your answers should be well supported and should include the required information in each question:

What are the requirements to obtain a certification in conflict mediation? You must specify the reference consulted).
What are the concerns of the mediator in the intervention process?
What are the advantages of using conflict mediation in the work environment?
What are the disadvantages of using conflict mediation in the work environment?
Why is it important for business administration students to be familiar with this intervention technique?

Answer 1

Answer= The requirements for training in conflict mediation =

The candidate should have a high school diploma or equivalent

The specialization may include business law, communication and negotiation tactics.

Answer= The main concern of a mediator is to provide free and fair mediation to all the parties to the conflict. It is his or her responsibility to listen to the concerns of different parties to the conflict, cross-verify the facts and documents presented to determine their authenticity, not to come under the influence of any party, have an honest evaluation of the situation and facilitating unbiased decision.

Answer= The main advantages are as below=

• It is a method of conflict resolution out of court so it is a speedy process
• It is a less formal process than the legal action
• It can help the parties to come to a workable practical solution
• It helps in reducing the extent of the conflict
• It helps to maintain the dignity and respect of parties

Answer= The main disadvantages are as below=

It heavily depends on the cooperation of both parties

If the parties do not want to compromise, the process comes to a standstill

It is tough to find a solution which is fair to all the parties

It is not legally bounded

Answer= It is very important for business administration students to be familiar with this intervention technique as the businesses faces a number of conflicts with the employees, other organizations suppliers, and different stakeholders. If the organization keeps on getting indulged in the legal process, then it will not only hamper the reputation of the firm but also affect its operational efficiency and profitability. Thus the management should try to focus on mediation which is a fast, cheaper and effective mode of conflict resolution.