Mildred sells industrial-sized refrigeration units. Her prospective buyer's face looks tense, and his forehead is wrinkled. The buyer is avoiding looking at Mildred's eyes and he has his arms crossed over his chest. Mildred should:
A) ask closed-ended questions.
b) for her intrusion and leave.
c) let the buyer know that she is aware that something is bothering him.
d) assume the buyer has reached the interest stage.
e) continue her presentation with added pressure.
The correct option is
c) Let the buyer know that she is aware that something is bothering him.
This is the case of non-verbal communication. The customer is bothered here due to some reason and she should ask politely about the same. When the customer is tense and wrinkle is there on the forehead it means that the customer is bothered. So the correct option among those will be let the buyer know that she is aware that something is bothering him.
Mildred sells industrial-sized refrigeration units. Her prospective buyer's face looks tense, and his forehead is wrinkled....