Question

Which of the following best describes the value of creating a high-level view of the process? A detailed process map aids in the discovery of process issues A bird's eye view of the process helps with understanding the process at a glance The Spaghetti Map helps illustrate the movement in a process Being able to see rework and other detail helps understand process cycle time An Improvement Team has identified three key stakeholders whose support is critical to the success of the improvement project. What is a good approach to gain their support? Exclude the stakeholders from participating in the project meetings Appeal to them by explaining the business consequences of not doing the project Put up posters and visual aids to advertise the change to the company at large Ask them to run the project What are the elements of SIPOC? Suppliers, Innovation, Process, Outputs, Customers Suppliers, Inputs, Process, Outputs, Countermeasures Solutions, Inputs, Process, Outputs, Customers Suppliers, Inputs, Process, Outputs, Customers Which of the following would make the best problem statement? We have a cycle time delay of 24 hours due to the staff turnover We have a cycle time delay because we need to hire more people The cycle time for the invoicing process is taking 48 hours longer than the target cycle time We have a backlog in the processing department because the review department is sporadic in their delivery

Answer 1

1. The spaghetti flow helps in illustrating the possible flows as they determine the best movement which can be taken in the process. The option Spaghetti map helps illustrate the movement in a process

2. Appealing to the stakeholder by telling what can the project do for the business and if do not take it what will be the consequences faced by the company. The option appeal to them by explaining business consequences of not doing the project.

3. SIPOC stands for Suppliers, Inputs, Process, Outputs and Customers.

4. The best problem statement is we have a cycle time delay of 24 hours due to staff turnover as the other statement are informal and cannot be used for businesses.