Question

In this part, you are to use your generated results in part (c) to answer these three questions (not necessarily in the order below) in your own words provide a well-written paragraph of about 3 sentences that includes appropriate values from your ourput for support to address each question: How did the two groups of students (regular lecture participators and non-regular lecture participators) compare descriptively, in terms of exam 2 scores (on average, which group had higher exam 2 scores and by how much)? Provide an explanation for why it is reasonable to produce the pooled confidence interval over the general (unpooled or Welchs) interval? Based on the pooled 95% confidence interval, does it appear that the population mean exam 2 score for regular lecture participators is different from that for non-regular lecture participators at the corresponding 5% significance level? ·

Answer 1

Internal customers are people from within your organization or your partners to whom you provide your services in order to deliver the final product/service. Internal customers are your coworkers, like your Manager or your sales person who brings in the orders. External customers are people who are buying your final product/service. External customers are your clients who buy from you and are the source of revenue. Most companies only consider external customers as their customers since they are the ones who feedback.But a dissatisfied external customers could be because of your internal customer service. This could be as a result of an unhappy coworker tranfering a bad service to the external customer. For external customer delight, you first need to make sure that your internal customers are satisfied. You satisfaction and delight in order to achive external customer delight