Question

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Independent Challenge 2 Help Sage Realty Services find a solution to a problem. Complete the following steps. You Try It 1. Save this file with a new name 圈 Click the File tab, click Save As, add your name to the end of the click Save. iename, then For example, save this file as PS4-1C2 Sharon Rodriguez.docx. 2. Get ready Figure 4-17 (duplicated below) shows the ideas for how to try the solution of improving customer service and increasing referrals for six months. FIGURE 4-17 Sponsor event for home buyers Survey customers Send links or DVDs of virtual tours Do in three stages: March 1-15、 Update contact management software Organize follow-up social events with recent customers May 1-15, and September 1-15 3. Now you try it In the following space. identifv the oblectives and tasks for putting the 3. Now you try it In the following space, identify the objectives and tasks for putting the solution into practice, based on the details shown in Figure 4-17. Click here to identify the objectives and tasks. In the following table, organize the tasks into an action plan. ion Plan: Increase real estate sales for Sage Realty Objective Budget Action Cost Time Schedule Assigned to

Answer 1

Objectives:

• To determine overall customer satisfaction with our products or services
• To identify customer perceptions of “key areas of weakness” and “key areas of strength”
• To measure and prioritize areas where improvement will most affect customer satisfaction
• To identify key competition and determine competitive position
• To determine the extent pricing affects repeat customer sales
• To develop a means to measure over time, the effect that increased customer satisfaction has on repeat customer sales

Tasks:

• Meet with the project team to review the project objectives, project scope, and to assign key project tasks
• Develop the content of the survey guide
• Create a final form
• Test the survey guide and collection process
• Identify the source and availability of customer names and mail and e-mail addresses

Objecive:To determine overall customer satisfaction with our products or services Budget:
Action	Cost	Time	Schedule	Assigned to
Meet with the project team to review the project objectives, project scope, and to assign key project tasks	50000	5 days	Day1-Meeting Day2-Determine Scope Day3-Identify key ideas	Team
Develop the content of the survey guide	50000	7Days	Day1-3-Prepare contents Day4-7:Speculate items as a list	Senior management
Create a final form	50000	2 days	Day1-Evaluate the document	Management