Question

In addition to carrying goods from one place to another, some trucking companies provide supply chain management services to help their customers manage information. In this exercise, you will research two trucking companies that offer said logistic services. They are Purolator and Trans-X.

To start, visit and read the logistic pages for both Purolator and Trans-X:

• Purolator. "Purolator Logistics." Purolator. 2015. Website.
• Trans-X Group of Companies. "Discover how efficient your supply chain can be." Trans-X. 2016. Website.

Review how the companies' services can be used for supply chain management. Based upon this review of Purolator Logistics and Trans-X logistics, answer the following questions:

EXERCISE - SUPPLY CHAIN SERVICES QUESTIONS (50 MARKS)

1. Which supply chain processes can each of these companies support for their clients? Explain. (10 marks)
2. Explain in detail how customers can use the website of each company to help them with supply chain management? (20 marks)
3. Compare the supply chain management services provided by these companies. Which company would you select to help your firm manage its supply chain? Why? (20 marks)

Be sure to explain your answers thoroughly and support these explanations with evidence from company websites or other alternate valid, reliable, and applicable supply chain resources.

Answer 1

Que 1) Answer:- Supply chain service

A supply chain is a system of organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer.

The service supply chain is the part of the supply chain dedicated to providing service on products. It addresses the supply of parts, materials, personnel and services needed to provide timely and effective product service, such as repair and maintenance.

# Supply chain process

Every supply chain management process involves

designing

planning

executing

controlling

monitoring of supply chain activities.

These all are the parts of supply chain process . And it's very important for supply chain management.

✓ Service supply chain processes :-

Some of the processes in service supply chain are same as goods supply chain. There are difference types of "SERVICE SUPPLY CHAIN PROCESSES"
1)Demand Management
• Due to lack of buffer inventory it is difficult to
manage uncertain demand for services.
• Understand the capacity available and current
workload.
• Possibilities of additional workload by hiring
part time or by doing overtime.
2)Customer Relationship Management
• Customer segmentation & monitoring
relationship by understanding customer needs
and changing behavior of customers.
3)Supplier Relationship Management
• Identification of requirements with clear
specifications.
• Select suppliers & provide clear scope of work
and statement of work.
• Negotiate & sign contracts with appropriate
service level agreements to avoid in uncertainty
from supply side.
4)Service Delivery Management
• Meeting customer’s expectations through
statement of work or SLA.
• Enabling service providers to meet promises by monitoring SLA compliance and payment terms.
5)Order Process Management
• Order processing function in which service
organizations get orders from customers.
• Check status of orders, communicate the status to
customers, actual filling the orders & make
orders available to the customers.
• Order processing span over intersection of other
functions of supply chain management to
perform sub processes like order preparation,
transmittal, entry, filling and status reporting.

There are various support for their clients to side of company 1)Improve relationship logistics providers

Building strong rapport with your suppliers and can help overcome growing challenges of customer relationships. The more businesses turn to third party logistics (3PLs) providers, the more necessary it is for a collaborative and strategic approach to This results in effective partnerships and enhanced customer service from shipping to the customer.

2)Keep customer feedback top of mind

Always operate with your customers’ needs in mind. You never know who will cross paths along the much interconnected supply chain. Bad service at one point can snowball all the way to the end user, damaging your reputation in the process.

3) Don’t overthink it

The internet has trained all of us to get what we want, when we want it within a few clicks of the mouse. A transaction happens easily and seamlessly. Think about your supply chain in that respect.

Que 2) Answer:- There are Using modern technologies, such as social media, can improve your organization’s supply chain management.

It can create more visibility, improve communication, increase control, and reduce operational and labor costs. When you have a more efficient and stable supply chain, you can enhance your customer satisfaction. The ripple effect of using social media to improve your supply chain management can expand outwardly across virtually your entire organization, which is great for business.

There are various way to use the website of each company to help them with supply chain management:-

1)Better communication with customers

2)Better communication with supply chain

3) Increased visibility

4) Sourcing