Question

Review how the companies' services can be used for supply chain management. Based upon this review of Purolator Logistics and Trans-X logistics, answer the following questions:

1. Which supply chain processes can each of these companies support for their clients? Explain. (10 marks)
2. Explain in detail how customers can use the website of each company to help them with supply chain management? (20 marks)
3. Compare the supply chain management services provided by these companies. Which company would you select to help your firm manage its supply chain? Why? (20 marks)

Answer 1

1. Which supply chain processes can each of these companies support for their clients? Explain. (10 marks)

These companies make it easier for their customers to have access to the following processes: logistics, supplier management, transportation, freight, consulting services and network design in order to improve the performance of their firms.

1. Explain in detail how customers can use the website of each company to help them with supply chain management? (20 marks)

The web sites can be set up to provide inquiring customers personalized support information as well as the option to contact customer service staff by phone for additional assistance. They can also track the physical status of goods being deliver.

1. Compare the supply chain management services provided by these companies. Which company would you select to help your firm manage its supply chain? Why? (20 marks)

Both companies provide similar supply chain management services. After researching their websites, I concluded that both web sites were easy to navigate but UPS website was easier to understand and provided more knowledge about the importance, operations, and functionality of the service. UPS is the world’s largest package delivery company and a leading global provider of logistics and supply management solutions. For this reason, I choose UPS as the correct firm to manage my firm.