1. The process of identifying other organizations that are best at some facet of your operations, and then modeling your organization after them is known as:
A) continuous improvement
B) competitive benchmarking
C) employee empowerment
D) copycatting
E) industrial espionage
True or False
____6. Six Sigma is a recognized quality program based strictly on statistical process control.
____7. Service quality is more directly related to the interaction between customer and employee
than is manufacturing quality.
____8. At economic order quantity, holding cost is always equal to ordering cost.
1. The process of identifying other organizations that are best at some facet of your operations, and then modeling your organization after them is known as: A) continuous improvement B) competitive b...