Question

Case Study State Automobile Licence Renewals Mary Coupe, the manager of a metropolitam branch office of the State Department of Motor Vehicles, was mder severe pressure to increane director of the Department of Motor Vehicles told her that she had better sccommodate the demand for renewals. Otherwise "heads will roll" Mary decided to perform an analysis of the driver's license renewal operations. Several steps were to be performed in the process. After examining the license renewal process, the identified the steps and associated times required to Coupe found that each step was process in the sequence shown below. Coupe determined that her office should be prepared to accommodate the maximum demand of processing 120 renewal applicants per hor. productivity and reduce costs. The regional each step as shown in Exhibit 1. to a different person. Each application was a separate Exhibit 1 STATE AUTOMOBILE LICENSE RENEWALS PROCESS TIMES ime to eview renewal application for correctness Process and record payment Check file for violations and restrictions Conduct eye test 60 40 cant She observed that the work was unevenly divided among the clerks, and the clerk who was responsible for checking violations tended to shortcut her task to keep up with the other clerks Long lines built up during maximum demand periods Coupe also found that general clerks, who were each paid $12.00 per hour, handled jobs 1,2,3 and 4. A photographer paid $16.00 per hour did Job 5. Job 6, the issuing of temporary license, was required by state policy to be completed by a uniformed motor vehicle officer. Officers were paid $18 per hour and they could be assigned to any jobs except photography A review of the jobs indicated that Job 1, reviewing the applications for correctness, had to be performed before any other step could be taken Similarly, Job 6, issuing the temporary license, could not be performed until all the other steps were completed. The branch offices were charged S5.00 per hour for each camera to perform photography Questions 1. What is the maximum number of applications per hour that can be handled by the present configuration of the process 2. How many applications can be processed per hour if a second clerk is added to check f violations? 3. Assuming the addition of one more clerk, what is the maximum number of applications the process can handle? 4 How would you suggest modifying the process in order to accommodate 120 applications pe hour? What is the cost per application of this configuration?

Answer 1

Answer :

1)On the off chance that we take a gander at the given setup in the question,the greatest number of candidates which can be prepared in an hour is 60 as this is the biggest advance.

i.e checking for the infringement a restrictions.This stage needs 1 moment or 60 seconds.Therefore the complete number of utilization forms in an hour :

= (60/60) * 60

= 60 ,applications for each hour.Thus we can say that the most extreme number of uses to be handled in 60/hour independent of different advances.

stages	Activity	Av time to perform	No.of applications per hr if second clerk is added for step 3
1	Comment renewal application for right	15	=60 * 60 / 15 =60 * 4 = 240
2	Procedure and record payments	30	= 60 * 60 / 30 = 60 * 2 = 120
3	verify file for violation & restrictions	60	= 60 * 60 / 60 = 60
4	conduct eye test	40	= 60 * 60 / 40 = 60 * 1.5 = 90
5	imagegraph applicant	20	= 60 * 60 / 20 = 60 * 3 = 180
6	issue temporary licence	30	=60 * 60 / 30 = 60 * 2 = 120

2)On the off chance that one more agent is included for the progression of check record for infringement and restrictions,there will be decrease of 30 seconds in the normal time and along these lines the new process duration will be 60 seconds for leading eye test.

In this manner the quantity of uses to be handled = 60 * 60/40

= 60 * 1.5

= 90 applications for each hour

stages	Activity	Av time to perform	No.of applications per hr if second clerk is added for step 3
1	Comment renewal application for right	15	=60 * 60 / 15 =60 * 4 = 240
2	Procedure and record payments	30	= 60 * 60 / 30 = 60 * 2 = 120
3	verify file for violation & restrictions	60	= 60 * 60 / 60 = 60
4	conduct eye test	40	= 60 * 60 / 40 = 60 * 1.5 = 90
5	imagegraph applicant	20	= 60 * 60 / 20 = 60 * 3 = 180
6	issue temporary licence	30	=60 * 60 / 30 = 60 * 2 = 120

3)If we can club the exercises 1,2,3 effectively with the goal that another action of 105 can be made which is performed by the underlying three individuals,then the preparing tie of the new action will be.

= 60 * 60/105

= 34.29 sec.Thus in contract to address 2,the handling can be expanded up to 90 applications for each hour without expanding the quantity of staff.

On the off chance that we organize and club the distinctive tasks,it will give diverse cycle time.The impediments in this will be ; The intelligent arrangement must be pursued and all the gear and offices must be available for the undertaking.

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Answer 2

1.    How would you suggest modifying the process to accommodate 120 applications per hour?