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What do you think about these trends in CRM? USER EMPOWERMENT, MEASURING PERSONAL VALUE, CAPITALIZING ON...

What do you think about these trends in CRM? USER EMPOWERMENT, MEASURING PERSONAL VALUE, CAPITALIZING ON SMALL DATA, and MICRO-MOMENTS OF PRODUCTIVITY

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Trends in CRM have been ever evolving and exhibited following implications :

  1. User empowerment entails self managed data and authorisation to motivate customers to share entire information for better analysis if healthcare reports
  2. Measuring personal value gives credibility and complete bifurcated profile so products can be targeted according to preferences
  3. Capitalization of small data gives great insights about user experiences and preferences and what best product would the user willing to purchase as well as consumption behaviour
  4. Micro moments of productivity provide minute details of customers journey and preferences and buying behaviour and helps firms to understand consumer psychology  
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