Question

Controlling is one of the basic functions of management. It is critical to an organization's effectiveness, efficiency, and goal achievement. Control does not mean just reacting to events after they have occurred. It also means keeping an organization on track, anticipating events that might occur, and then acting to respond to whatever opportunities or threats have been identified. Control is concerned with keeping employees (a) motivated, (b) focused on the important problems confronting the organization, and (c) working together to make the changes that will help an organization improve its performance over time. In this exercise you will review the importance of control systems for the effective and efficient functioning of organizations. You will then identify the various types of control systems. By the end of this exercise, you should be able to define organizational control, explain how it increases organizational effectiveness, and be able to identify and differentiate between the various types of controls used in organizations.

Roll over each company name to read a description about the controls used by the company. Then, drag the company name under the appropriate control type heading. Acme LaReine's JPH Hospital Kat's Cradle BJ's Brewery Pharmacy Sports Designs GB's Restaurant McLaughlin Electric Grand Avenue Auto Alice's Diner Concurrent Controls Feedback Controls Feedforward Controls GB's Restaurant BJ's Brewery Alice's Diner Grand Avenue Auto

JPH hospital- each patients wristband is checked each time medicine is administered to insure that it is being given to the correct patient

Lareines sports design- at each step in the manufacturing process, specific workers check that the correct buttons and zippers are being used and that them hems have been sewn correctly

Kats cradle- when material is ordered for use in making children sleepwear, the supplier is notified that only flame retardant material is acceptable

ACME PHARMACY- CAREFULLY checks the purity of all ingredients that will be used in manufacturing medications

Mclaughlin electric - one month after installing new electrical systems, a representative visits the client to make sure everything is working correctly

The ones already in the boxes are correct.

Answer 1

JPH hospital -> Feedforward

Lareines sports design -> Feedforward

Kats cradle -> Concurrent

ACME Pharmacy -> Feedforward

Mclaughlin electric -> Feedback

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