Question

Compare maintenance, operational and warranty considerations with service level agreements (SLAs) and document discrepancies (Implement and hand over system components) IT administrative

Answer 1

1)Maintanence considerations- Proper maintenance of equipment improves performance , safety , labour outlay and decreases replacement and other expenses.It not only involves money and also time,training and proper performance  . A standard maintenance procedure is a written set of instructions that specifies how a maintenance procedure is to be performed

Maintenance service level agreement provides practical procedure on the expectations and communication between the maintenance department and customers.It defines the type of services provided, define the process to request and deliver those services, and those responsible within the service request/ delivery process

Documents- work request , work orders, response time definitions etc

Operational Considerations - It involves functional elements that affect an organisation's ability to achieve goals and objectives.

Operational Service Level agreements are internal agreements that a service provider defines for internal users

Documents - Manuals,documents related to track internal service commitments, response time for incidents etc

Warranty Operations - It is a statement of assurance and performance guarantee for the product given by the manufacturer

Warranty Service Level Agreement - Service support delivery owners function as primary contact points with the customer

Documents - Service warranty database, Service request authorisation etc