Value chain classifications Match each of the following cost items with the value chain business function where you would expect the cost to be incurred:
Business Function |
| Cost Item | Answer |
a. Research and development b. Design c. Production d. Marketing e. Distribution f. Customer service | 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. | Purchase of raw materials Advertising Salary of research scientists Shipping expenses Reengineering of product assembly process Replacement parts for warranty repairs Manufacturing supplies Sales commissions Purchase of CAD (computer-aided design) software Salary of Web site designer | _____ _____ _____ _____ _____ _____ _____ _____ _____ _____ |
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