Now that Wilke Environmental Group’s WAN upgrade is in full swing, the IT director realizes that not all employees are sufficiently skilled to install their DSL routers at home and connect their workstations so that they can access the company’s Web-based applications and storage. Some are complaining about the slow speed of their connections and have asked why, if a fiber-optic cable runs underground right along their street, they can’t have a fiber-optic connection to their home. Others are outraged that their telephone service has been iffy since the DSL line was installed. With dozens of questioning, if not angry, employees, the IT director identifies the need for some training. He asks you to write a one-page reference that explains in simple terms how DSL works. It should address employees’ questions in a brief list of questions and answers. It should also include a diagram of how DSL service is delivered from a carrier’s facility all the way to an employee’s computer, with each part of the connection labeled. Finally, it should offer three links to other references that employees might find helpful.
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