The staff at Scenic Rivers Social Services (SRSS), a government-sponsored organization that provides counseling, education, and career assistance to rural citizens countywide, recently learned about the advantages of using VoIP at a conference. They have asked you to consult with them on whether it would be appropriate to implement VoIP in their organization. Five staff members work in the central office, which is located in the county seat and is connected to the Internet via a T1 that’s shared with the county government offices. Three other staff members work from their homes in three small towns, each at least 30 miles away from the county seat. Two of the home offices connect to the Internet using DSL, and the third home office connects using broadband cable service. Make a list of at least seven questions you would ask the SRSS’s staff (for example, related to their business practices or current technology) to determine whether VoIP makes sense for them. What single factor might make or break SRSS’s entry into VoIP?
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