Dmitri appreciates your assistance and calls you at the end of the day to tell you how things turned out. One problem was particularly difficult to diagnose because he didn’t get all of the details until well into the troubleshooting process. As it turned out, the three executives—Raj, Martha, and Gabe—who couldn’t retrieve their e-mail messages were all sitting in a conference room with two other executives, Selena and Darrell. Selena and Darrell are vice presidents in the Operations group and had scheduled the meeting in a conference room down the hall from their offices. Raj, Martha, and Gabe, on the other hand, are vice presidents of Marketing, Human Resources, and Subscriptions. They traveled from the New York office to Boston for the meeting. Although Selena and Darrell could retrieve their e-mail before the meeting started, the other three executives couldn’t. Dmitri asks you to guess what the problem was. What do you tell him?
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