Each of the following questions concerns the control matrix for the OE/S process (Figure...

Each of the following questions concerns the control matrix for the OE/S process (Figure 10.13, pp. 384–385) and its related annotated systems flowchart (Figure 10.11, pg. 381):

a. What three effectiveness goals does the matrix show?

b. In this process, what particular resources do we want to secure?

c. What are the two data inputs in this system?

d. What constitutes a valid sales order? A valid shipping notice?