After you have successfully addressed his logon problems, the bank’s loan officer calls you for help on an urgent problem. He cannot connect to a loan provider’sWeb site. When he tries connecting to the site, called www.loansandmoreloans.cengage.com, the message he receives is “Alert! www.loansandmoreloans.cengage.com could not be found. Please check the name and try again.” He assumes that the loan provider’s network is down, but he wants to make sure the problem isn’t something he could fix because he urgently needs to access the site. As you know, other things could be causing this error message. Given what you have learned about TCP/IP networking, suggest two other reasons why this error message might appear in the loan officer’s browser window. Then describe two specific commands the loan officer could type at his computer’s command prompt that would help you and him narrow down where the connection is failing. Which of these two commands would you try first and why?
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