Problem

The following table shows a series of business activities as well as how these activities...

The following table shows a series of business activities as well as how these activities are performed. Next to each activity there are series of options. For each activity, select one of the options. Notice that the option you pick for an activity should match the choice you make for the preceding activities.

■ Write a narrative for the resulting sequence of activities and the options that you have selected.
■ Annotate your narrative.
■ Create a business process map organizer.
■ And build a flowchart and BPMN 2.0 diagram.

What do you think of the activities 10 and 11 sequences in the table? Do you have any other options for conducting these activities?

Sequence	Activity	Execution Options
1	Customer selects items	1. Selects from a hard-copy catalog. 2. Selects from an online catalog. 3. Selects from store display.
2	Customer places an order	1. Enters selected items online. 2. Calls the store and store employee enters the items into the system. 3. Takes the items to the cashier.
3	Check item availability	1. Customer sees item availability confirmation on the computer screen. 2. On the phone, store employee confirms items availability.
4	If items are in stock, then pull items from stock	N/A
5	Items are not in stock	1. Customer sees item availability confirmation on the computer screen. 2. On the phone, store employee tells you items are not in stock.
6	Proceed with order (items are not in stock)	1. Store employee records your order in the backlog order book. 2. Automated system saves backlog information.
7	Notify customer of delay in delivery (items are not in stock)	1. Delay information is emailed to customer. 2. Delay information is mailed to the customer.
8	Proceed with customer order (items are in stock)	1. Ship items.
9	Generate the invoice	N/A
10	Give invoice to the customer	1. Invoice is emailed to the customer. 2. Customer can download the invoice in PDF format. 3. Invoice is mailed to the customer.
11	Customer pays	1. Customer pays the cashier and receives the receipt. 2. Customer pays online with credit card. 3. On the phone, customer gives credit card number to the store employee.