Describe an application for decision tree analysis for customer service and support at a computer vendor like Dell. Assume your decision tree analysis considered customer name, company, number of employees at that company, job title, and number and type of computer systems purchased. How could you use the results of your analysis to classify the knowledge and experience of your customers? How could you use those results to structure the buying experience for each of those customers? What other uses can you think of for the results of this decision tree analysis?
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