Propose ways that the following intangible and/or indirect costs and benefits might be measured. Justify why they are indirect and/or intangible.
a. Decreased worker productivity.
b. Increased customer support in the form of improved product service and maintenance.
c. Increased customer support in the form of more timely and accurate responses to customer inquiries.
d. Deteriorated vendor relations, as evidenced by more stringent credit terms offered by vendors.
e. Deteriorated vendor relations, as evidenced by longer lead times, poorer quality goods, and more frequent backorder situations.
f. Improved management decision making.
g. Improved competitive advantage.
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