Problem

Troubleshooting an Upgrade Your friend, Thomas, has upgraded his Windows Vista laptop to...

Troubleshooting an Upgrade Your friend, Thomas, has upgraded his Windows Vista laptop to Windows 7. After the installation, he discovers his media card reader does not work. He calls you on the phone asking you what to do. Do the following to plan your troubleshooting approach:

1. List the questions you should ask Thomas to help diagnose the problem.

2. List the steps you would take if you were sitting at the computer solving the problem.

3. What do you think is the source of the problem? Explain your answer.

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