Matching Following are a number of key terms and concepts introduced in the chapter, along with a list of corresponding definitions. Match the appropriate letter for the key term or concept to each definition provided (items 1–20). Note that not all key terms and concepts will be used. Answers are provided at the end of this chapter.
_______ 4. A management concept that involves thorough planning and then exerting corrective effort only in those areas that do not show results consistent with the plan.
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