Use the Internet to research the database integration features of an ERP software package and a CRM software package. The number of pages will be indicated by your instructor.
a. Learn about the ERP products of SAP and the CRM products of Oracle’s Siebel. Select one specific product offered by each company and determine whether it includes its own database or must be used with an existing database. If the product requires an existing database, identify which DBMSs the product can use. Summarize your findings in a written report.
b. Discuss the advantages and disadvantages of stand-alone CRM and ERP packages versus integrated packages. Your sources should include information on CRM software packages that are standalone and integratable.
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