Explain why ambiguities and conflicts exist among operations process goals, and discuss potential ambiguities and conflicts relative to the effectiveness goals you described in DQ 12-1.
DQ 12-1:
Refer to the operations process (effectiveness) goals shown in the control matrix, Figure 12.13 (pp. 466–467). Referring to goals A (purchasing) and B (receiving), describe an operations goal other than the one discussed in the chapter.
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