The Apply Your Knowledge section contains four mini-cases. Each case describes a situation, explains your role in the case, and asks you to respond to questions. You can answer the questions by applying knowledge you learned in the chapter.
Elmwood College
Situation: The school is considering a new system that will speed up the registration process. As a systems analyst, you are asked to develop a plan for fact-finding.
1. List all the possible techniques that you might use.
2. Describe an advantage for each technique.
3. Suppose the development budget is tight. How might that affect the fact-finding process?
4. What are five important questions to use during fact-finding?
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