Question

Evaluate the culture of City Hospital’s HIM department.

Background: The City Hospital HIM department employs 17 people. Only 2 employees are male, Ralph, and he is 74 years old and processes the disclosure documentation for the department. He keeps to himself because he feels that the other employees think he is slow and they have nothing in common. Seventeen year old Celine is a recent high school graduate who is going to school at night and enjoys social media and has a best friend who is getting married to his boyfriend this summer and is all she talks about. Teal is a 27-year-old hard worker who is always 7 minutes late for work in the morning and spends the first 15 minutes at her desk putting on her make-up for the day. When she does finally start working she gets a lot done and out-performs the others in her department. Teal speaks English as a second language and is very hard for others in the department to understand. Finally, David is a 54-year-old department manager who is putting in his time before his retirement in 4 months. David is a family man who believes strongly in the beliefs of his church and often shares his church doctrine with his employees during their annual evaluations.
Name of Employee	Potential bias/prejudices	What training could help the department and the employee with cultural awareness
Ralph
Celine
Teal
David

Answer 1

1 Ralph

Potential bias-Affinity bias/ingroup bias ie favouring people we like.

Training

2 Celine

Potential bias- Confirmation bias

3Teal

Potential bias-Halo effect

4 David

potential bias-Functional fixedness