Question

Which actions should be followed when performing a root cause analysis (RCA) to promote a successful outcome and cooperative team members? Please select the single best answer A. Gather evidence that supports decisions objectively. B. Interview persons involved in a non-accusatory manner and cooperate with their work schedule. C. Assume an error occurred due to negligence. D. Both A and B are correct.

Answer 1

Root cause analysis should be involved Gather evidence that supports decisions objectively and interview persons involved in a non-accusatory manner and cooperate with their work schedule because it is a systemic process by which we need to identify the problem clearly. we need observation to known more about the problem, identify the causal factor, and finally, we need to find the root cause of the problem.

Answer -  D. Both A and B are correct.