Why are service level agreements important? What other performance measures might a HIT SLA include
Answer : service level agreement it a one of the contact between service provider and those servics who receives.
And it is a formal document and working relationship between the service providers and receivers in order to receive appropriate levels of services.
Service level agreements are important because we can set boundaries or limits to provide services.
* can know the exact or clear services what have to provide to consumers.
* and by supplying of adequate services we can satisfy the customer.
* according to the agreements the consumers can receives services and so that reduces their disappointment.
* consumer commitments also we can include in these agreement.
Performance measures includes :
* service level SLA.
* customer level SLA.
and * mid level SLA.
SO, in these before providing services they can take agreement service level agreement.
From the customer also will take agreements.
In between the providing services once again they will evaluate the performence, like whether it is going in smooth way, smooth and understandable languages are using or not using they evaluate during in mid service time.
Why are service level agreements important? What other performance measures might a HIT SLA include
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