Question

24 CW 13. Demonstrate effective com on the telephone Okay. 1 2. W effective communication in ephone conversations and ursing assistant could have Minunication and Cultural Diversity Scenarios Read the following telephone conversa think about how the nursing assistan better presented herself on the phone. Example #1 Making a call from a facility Hi, who's this? Could you get Ms. Crier on the phone, please: need to talk to her. he's not there? Do you know where she is? I really have to talk to her right now. My resident asked me to call her to see if she can come visit today. She's really lonely and needs a visitor. Okay, well tell her Ella called and have her call me back-Ella Ferguson. The number? I don't remem- ber what it is. Just look up Whispering Pines Nurs- ing Facility. I don't know how much longer I'll be here, but have her call me as soon as possible. Bye. 1. What did the nursing assistant do incorrectly in this phone conversation?

Answer 1

The nursing assistant made mistakes on the following things during the telephonic conversation and needs to be educated on effective telephonic therapeutic communication.

• The nursing assistant didn't introduce herself to the receiver.
• The nursing assistant didn't properly explain her purpose of call and need of Ms.Crier.
• She didn't properly listen to the receiver and didn't give enough time for his feedback.
• She didn't give the exact telephonic number to call back.
• She didn't address the person to whom to contact if she is not available.
• Altogether, she didn't follow the telephonic etiquette during the conversation.