Question

Using the HCAPHS patient satisfaction survey questions 1-4, 11, 13, 14, 17, identify & explain 2 nursing specific strategies that nurses can implement to improve the patient experience. Use information that you have observed in clinical area and what you have researched. Must have citations and references-see instructions.
OVERALL RATING OF HOSPITAL 5. YOUR CARE FROM DOCTORS During this hospital stay, how often did doctors treat you with courtesy and respect? ' Never 20 Sometimes ' Usually 40 Always YOUR EXPERIENCES IN THIS HOSPITAL 10. During this hospital stay, did you need help from nurses or other hospital staff in getting to the bathroom or in using a bedpan? ' Yes 2 No → If No, Go to Question 12 WHEN YOU LEFT THE HOSPITAL 15. After you left the hospital, did you go directly to your own home, to someone else's home, or to another health facility? ' Own home 2Someone else's home Another health facility → If Another, Go to Question 18 Please answer the following questions about your stay at the hospital named on the cover letter. Do not include any other hospital stays in your answers. 18. Using any number from 0 to 10, where O is the worst hospital possible and 10 is the best hospital possible, what number would you use to rate this hospital during your stay? DO Worst hospital possible 11. 6. How often did you get help in getting to the bathroom or in using a bedpan as soon as you wanted? ' Never 20 Sometimes Usually " Always During this hospital stay, how often did doctors listen carefully to you? Never 20 Sometimes Usually Always 10 1 20 2 16. During this hospital stay, did doctors, nurses or other hospital staff talk with you about whether you would have the help you needed when you left the hospital? ' Yes ? No 30 3 "O 4 AWN 12. During this hospital stay, were you given any medicine that you had not taken before? 'Yes No → If No, Go to Question 15 During this hospital stay, how often did doctors explain things in a way you could understand? ' Never 2. Sometimes ' Usually Always 17. 06 '07 O 8 'O 9 1°10 Best hospital possible During this hospital stay, did you get information in writing about what symptoms or health problems to look out for after you left the hospital? ' Yes 2 No THE HOSPITAL ENVIRONMENT 19. Would you recommend this hospital to your friends and family? 'O Definitely no 2. Probably no Probably yes O Definitely yes 13. Before giving you any new medicine, how often did hospital staff tell you what the medicine was for? ' Never 2. Sometimes ' Usually " Always 14. Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand? ' Never 20 Sometimes * Usually ' Always During this hospital stay, how often were your room and bathroom kept clean? ' Never 20 Sometimes ' Usually ' Always During this hospital stay, how often was the area around your room quiet at night? ' Never 20 Sometimes ' Usually Always UNDERSTANDING YOUR CARE WHEN YOU LEFT THE HOSPITAL 9. 20. During this hospital stay, staff took my preferences and those of my family or caregiver into account in deciding what my health care needs would be when I left. ' Strongly disagree 20 Disagree Agree "O Strongly agree October 2019 October 2019

Answer 1

Nursing strategies.

1. Effective interpersonal relationships with patient improves patient satisfaction.   

2. Active listening enhance the patient to communicate more about the problems