Question

HCAHPS Survey SURVEY INSTRUCTIONS • You should only fill out this survey if you were the patient during the hospital stay named in the cover letter. Do not fill out this survey if you were not the patient. Answer all the questions by checking the box to the left of your answer. You are sometimes told to skip over some questions in this survey. When this happens you will see an arrow with a note that tells you what question to answer next, like this: D Yes No → If No, Go to Question 1 You may notice a number on the survey. This number is used to let us know if you returned your survey so we don't have to send you reminders. Please note: Questions 1-22 in this survey are part of a national initiative to measure the quality of care in hospitals. OMB #0938-0981 (Expires November 30, 2021) 3. Please answer the questions in this survey about your stay at the hospital named on the cover letter. Do not include any other hospital stays in your answers. During this hospital stay, how often did nurses explain things in a way you could understand? Never 2. Sometimes ? Usually Always YOUR CARE FROM NURSES During this hospital stay, how often did nurses treat you with courtesy and respect? ' Never 20 Sometimes ' Usually 'O Always During this hospital stay, after you pressed the call button, how often did you get help as soon as you wanted 2. During this hospital stay, how often did nurses listen carefully to you? ' Never 2 Sometimes ' Usually Always ' Never 2. Sometimes ' Usually Always O I never pressed the call button
8-Using the HCAPHS patient satisfaction survey questions 1-4, 11, 13, 14, 17, identify & explain 2 nursing specific strategies that nurses can implement to improve the patient experience. Use information that you have observed in clinical area and what you have researched. Must have citations and references-see instructions.

Answer 1

Strategies

1. Nurse should show courtesy, respect towards the patient and family members. Also listen them carefully and explain all procedures and treatment modalities before begin that.

2. Nurse should explain about medicine name, dose and sideeffect before administration of drug. And identify needs of patient properly and help to meet.