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Business planning is able to have items in stock when needed 98% of the time. The product generation department has an 85% first pass yield (they are still getting used to the ovens), and the delivery team has an 87% on time delivery rate. What is the probability that any one customer will be able to get the pizza they ordered in the time they expect where everything went right the first time? If there is only a 3% scrap rate in roduct generation, what percentages of customers will eventually get their pizza even if it is a little late?
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