Question

The administrator of Hope Hospital has been asked to perform an activity analysis of the emergency room (ER). The ER activities include cost of quality and other patient care activities. The lab tests and transportation are hospital services external to the ER for determining external failure costs. The result of the activity analysis is summarized as follows:

1	Activities	Activity Cost
2	Patient registration	$6,200.00
3	Verifying patient information	9,500.00
4	Assigning patients	12,700.00
5	Searching/waiting for doctor	8,000.00
6	Doctor exam	4,700.00
7	Waiting for transport	17,500.00
8	Transporting patients	16,100.00
9	Verifying lab orders	14,400.00
10	Searching for equipment	7,900.00
11	Incorrect labs	8,100.00
12	Lab tests	24,300.00
13	Counting supplies	22,500.00
14	Looking for supplies	4,900.00
15	Staff training	3,200.00
16	Total	$160,000.00

	Required:
2.	Use the activity cost information to determine the percentages of total ER costs that are prevention, appraisal, internal failure, external failure, and other patient care activities.*
3.	Determine the percentages of the total ER costs that are value- and non-value-added.*

2. Use the activity cost information to determine the percentages of total ER costs that are prevention, appraisal, internal failure, external failure, and other patient care activities. Refer to the Amount Descriptions list provided for the exact wording of the answer choices for text entries.

1	Quality Cost Classification	Activity Cost	Percent of Total Department Cost
2	✔Prevention
3	✔Appraisal	✔46400	✔29.0
4	✔Internal Failure	✔20800	✔13.0
5	✔External Failure	✔25600	✔16.0
6	✔Other Patient Care
7	Total	✔160000	✔100

3. Determine the percentages of the total ER costs that are value- and non-value-added. Refer to the Amount Descriptions list provided for the exact wording of the answer choices for text entries.

1		Activity Cost	Percent of Total Department Cost
2	✔Value- Added
3	✔Non-value-added
4	Total		✔100%

Just need help with the parts missing in the box

Answer 1

1) Quality Cost Classification Prevention Appraisal Internal Failure External Failure Other Patient Care Total Activity Cost $3,200 $46,400 $20,800 $25,600 $64,000 $160,000 % of Total Dept. Cost 2.0% 29.0% 13.0% 16.0% 40.0% 100.0% ($3200 / $160000] x 100 ($46400 / $160000] x 100 ($20800 / $160000] x 100 ($25600 / $160000] x 100 ($64000 / $160000] x 100 Activity Cost % of Total Department Cost Value-Added $113,600 71.0% ($113600 / $160000] x 100 ($46400 / $160000] x 100 Non-value-added Total $46,400 $160,000 29.0% 100.0%

Workings: Prevention costs are those costs incurred to prevent defective outputs from the manufacturing process. It includes costs incurred in relation to preventive maintenance, employee training, equipment review design, suppliers evaluation, etc. Appraisal costs are those costs incurred to detect the output that doesn't conform the quality set forth. It includes costs incurred in relation to quality control programs, inspection, testing, etc. Internal failure costs are those costs incurred to rectify the faults in quality of the outputs due to mistakes done by the workers inside the processing unit. External failure costs are those costs incurred to rectify the faults in the products sold already due to compliants raised by the customers who have purchased those products or availed the services. Valued added costs are those costs incurred to increase economic benefits derived from the products or services concerned. Non-valued added costs are those costs incurred but they do not increase economic benefits derived from the products or services.

Activities Prevention Appraisal Internal Failure External Failure Other Value added $6,200 Non-value Added $6,200 $9,500 $9,500 $12,700 $8,000 $4,700 $12,700 $8,000 $4,700 $17,500 $16,100 $17,500 Activity cost $6,200 $9,500 $12,700 $8,000 $4,700 $17,500 $16,100 $14,400 $7,900 $8,100 $24,300 $22,500 $4,900 $3,200 $160,000 1) Patient registration 2) Verifying patient information 3) Assigning patients 4) Searching/waiting for doctor 5) Doctor exam 6) Waiting for transport 7) Transporting patients 8) Verifying lab orders 9) Searching for equipment 10) Incorrect labs 11) Lab tests 12) Counting supplies 13) Looking for supplies 14) Staff training Total $16,100 $14,400 $14,400 $7,900 $8,100 $7,900 $8,100 $24,300 $24,300 $22,500 $22,500 $4,900 $3,200 $3,200 $4,900 $3,200 $113,600 $46,400 $20,800 $25,600 $64,000 $46,400