Question

Discuss how to communicate effectively by radio with dispatch and hospital personnel. Include both a technical equipment) method and a linguistic (verbiage) method. HTML Editora

Answer 1

The ways we can communicate effectively by radio with dispatch and hospital personnel are as follows :-

- Make sure that your radio is on and the volume is adjusted properly.

- Reduce background noise by closing the vehicle window when possible.

- Listen to the frequency and ensure that it is clear before beginning a transmission.

- Press the " press to talk" (PTT) button on the radio, then wait one second before speaking, prevents cutting off the first few words of your transmission.

- Speak with your lips about two to three inches from the microphone.

- When calling another unit or base station, use their unit number or name followed by yours : " dispatcher " , this is Ambulance 2".

- If the unit you are calling tells your to " stand by " , wait until they tell you they are ready to take your transmission.

- Speak slowly and clearly

- Keep the transmission brief. If it is longer than thirty seconds, stop at that point and pause for a few seconds so emergency traffic can use the frequency if necessary

- Use plain English and avoid codes

- Do not use phrases such as " be advised " because they are implied.

- Courtesy is assumed, so there is no need to say " please " and " thank" you and " you are welcome.

- When transmitting a number that might be unclear , repeat it and say the individual digits.

- Do not use the patient' s name over the radio or profanities or statements that slander.

- Use " We " instead of " I"

- " Affirmative " and " negative " are better than ' yes ' and ' No '

- Give assessment information but avoid field diagnosis of the patient's problems.

- Avoid slang or abbreviations that are not authorised.

- Use EMS frequencies for any authorised EMS communications.