Question

Describe how the medical office personnel are the link between the patient and the doctor.

Answer 1

Ans) Medical office personnel duties include scheduling appointments, greeting patients, filling out and organizing paperwork, billing and coding, transcription, answering phones, verifying insurance, and maintaining office and medical supplies.

- Medical office assistants report to an office manager or directly to a physician. The duties performed by medical office assistants vary according to office size and the physicians' specialties. Excellent customer service skills as well as a friendly, calm and neat appearance are necessary for medical office assistant positions.

- Medical office assistants perform a variety of administrative tasks. They manage patients' medical records, file insurance forms, schedule appointments and arrange clinical procedures, such as X-rays. They may be in charge of billing and bookkeeping and keeping track of office inventory, ordering medical and office supplies as needed.

With sufficient experience, medical office assistants can advance to office managers or clinical supervisors. Candidates may also opt for further training to become nurses or medical laboratory technicians in hospitals and other healthcare facilities.

- A medical office receptionist is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. Most medical receptionists work in a physician's office, dentist's office, hospital or another medical facility.