Question

Thomas Carter, manager of the Northstar hotel, is considering how to restructure the front desk to reach an optimum level of staff efficiency and guest service. At present, the hotel has 9 servers on duty, each with a separate line. During the peak check in hours of 3:00 - 5:00 pm, 105 customers arrive per hour with a c_a of 0.93. It takes an average of 4.7 minutes for the front desk clerk to register each guest with a c_p of 0.5.  

Thomas would like to know if changing the line configuration would improve customer service. Specifically, he would like to have all customers join one line which is served by 9 workers.

What is the average number of people in the lobby for service (both waiting and being served)?

12.55

45.00

11.44

9.00

Answer 1

Please Kindly help with Thumbs up vote for this answer. If any doubts feel free to query. Thank you