Q 1. Bases on Day 1 Conversation with Mr. Spencer, Madeline has to improve lot of things in the hotel.
I am clearly explanining the service gaps with taking expamles of day 1 incident
By all the above for Day 1, Madeline has to correct the staff, give guidilines about their roles and responsbilities. Maintain correct data, discipline staff and most importantly motivate team
Q2. based on the second day report given by mangaer to Madeline - They have lack on Assurance as per ratings.
The Assurance to customers have to improve on priority base as it was the least rating given to hotel.
On all 5 ratings assurance to customers was least. Hence Madeline has to put more concentration & priority for this along with other ratings too
Q3. On observing the customer expectations only Assurance meet the ratings. Hence as per my above words mentioned, they have to concentrate all the parameters as if it meets expectation rating - it dse not meaan that they customers were fully satisfied, we have to monitor day by day and have to maintain balanced ratings.
Q4. Madeline has to make sure that the most imprtant thing is to maintain were standards of the hotel
Byy considering all the above Madeline can overcome all the problems of tte hotel facing & she can put hotel in a good position
Service Quality at the Remington Hotel Day One Madeline Lewis had recently transferred to the Remington...
plz ans asap... BAD NEWS LETTERS ASSIGNMENT-100 POINTS Recently, the Metropol Grand Hotel embarked on a two-year plan to provide enhanced value and improved product quality to its guest guest expectations. As part of this effort, Metropol Grand Hotel has been refurbishing many rooms with updated finishes. The new carpet, paint, upholstery, and draperies, however, absorb the heavy odor of cigarette smoke. To protect the hotel's investment, Metropol Grand Hotel enforces a strict nonsmoking policy for its s. It always...
45. Which of the followingi Il service quality? eaang s NOT one of the fve dimensions used by consumers to determine A. assurance. B. reliability C. acceptability D. responsiveness. E. empathy 46. Sam m is concerned about a competitor's new line of outdoor barbeque grills that look like and provide most of the same features as his products. Sam might consider using to gather exploratory information from consumers about the competitor's offerings. A. industry surveys B. intenational surveys C. focus...
The Canyon Hotel and Meeting Center is a popular property among the many local corporations that hold meetings there. This hotel is conveniently located near a major metropolitan area, with easy access from several major highways. Because the majority of the business is done during SO CHAPTER 2FINANCIAL REPORTING the day, room totals do not tend to coincide with food sales and the number of meeting guests. For example, on November 20, the hotel sold 213 rooms and 703 food...
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A Routine Endoscopic Procedure Our mother usually had an endoscopic procedure every 2 years. We thought that she had too many visits with her gastroenterologist. She saw the gastroenterologist about every 30 or 60 days. When we asked the physician why our mother had to come in on a continuous basis, his response was “acid reflux.” She was taking a proton pump inhibitor for her acid reflux. Our mother had an endoscopy of her upper gastrointestinal tract in September 2006....
In my management business class, I wrote some short essay Can you check my grammar below paper? I think that the maintenance of loyal customers and the service of companies are deeply related and really important in making continuous marketing. In our life, we all experienced several services. Some times it's a good experience for us. Otherwise, it's the worst experience. I have lots of bad service quality experiences in my past. I really like to share one incident here....
Ethics Challenge Ch3p133 Terri Ronsin had recently been transferred to the Home Security Systems Division of National Home Products. Shortly after taking over her new position as divisional controller, she was asked to develop the division's predetermined overhead rate for the upcoming year. The accuracy of the rate is important because it is used throughout the year and any overapplied or underapplied overhead is closed out to Cost of Goods Sold at the end of the year. National Home Products...
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Monica, the medical office manager, opens the door to Clear Skin Dermatology at 10 am and a patient is waiting outside the door. "Good morning," Monica says as she greets the first patient of the day. "Good morning," the patient responds in an irritated tone. "Would you like something to drink? I have some chilled water bottles," Monica asks. "No thank you! It would have been nice for you to notice that I was freezing outside while I was waiting...
Sunshine Enterprises Case Study “I think the waiter wrote in an extra $25 tip on my Sunshine Café bill after I received and signed my credit card receipt,” Mr. Mark Otter said to the restaurant manager, Brad Gladiolus. “Mr. Otter, mail me a copy of the restaurant receipt and I’ll investigate,” responded Mr. Gladiolus. “I don’t have the receipt—I lost it—but I have my monthly credit card statement,” replied Mr. Otter. Mr. Gladiolus hesitated, then said, “Mr. Otter, I don’t...