Question

ms. fran finney calls in to the office asking for a prescription for an antiblotic to be called into her local pharmacy. she explain that she is sure she has another sinus infection because she gets them all the time. furthermore, she is a nurse, and she knows the symptoms os a sinus infection. there really is no need for her to take half a day off to come see the doctor. all she needs is a prescription called in. after lostening to ms. finney, you explain to het that, according to office policy, she will have to come inbto see the doctor. ms finney becomes very angry, stating that her doctor has called prescriptions in for her in the past and that to have to come in is just rodiculous she demands to talk to her doctor immediately!

1) what do you do? (her physician is busy seeing a patient, and she insists on holding on the phone. she continues to get angrier by the minut)

Answer 1

Answer: To handle this Situation it is important that the client should be informed that the physician is busy in seeing a patient. As soon as he finish his work, client can talk to the doctor. It is also important to apologize for ke wo call on the hold. It should be informed that there are certain rules and regulations that healthcare organizations need to follow.