Activity 22 What are the limitations placed on customer service representatives who do not meet training standards? Discuss in 80–100 words.
Limitations on the representatives of customer service who doesn’t meet the standards of training are as follows:
a). The only advice of financial product provided is from the script approved by that person who has meet the standard of training.
b). the only advice of financial product provided is made under the supervision of such person who has meet the standard of training.
Activity 22 What are the limitations placed on customer service representatives who do not meet training...
If you were going to use online technology to identify training needs for customer service representatives for a web-based clothing company, what steps would you take to ensure that the technology was not threatening to employees? What are some of your experiences
You are responsible for creating a customer service training program. What design features would you include to ensure that transfer of training occurred and how would you vary the program to meet the needs of baby boomers versus millenials? Explain your answer. Also, please discuss why it is important to use a curriculum road map and application assignment in designing this training program. 0
1. identify four possible consequences of inadequate training or training hat does not meet an organisation's needs or requirements . 2. carry out your own TNA identifying the learning and development needs you could use to be able to do your current job more successfully. if you are not currently employed, carry out a TNA that relates to the skills and knowledge you will need in a job that you hope to secure in the future 3.Training needs should be...
10. Westgate has decided to hire service representatives to implement a proactive service call strategy to address service issues using the following approach. Customers were divided into 4 groups based on the contribution to the company profit. Large customers who accounted for 40% of the profit were grouped as Class A customers. Given the importance of these customers, service representatives call on Class A customers 20 times a year. These service representatives meet with multiple groups within the firm and...
1. The operations manager is planning to send all employees across the nine different stores to a two day course on customer service. The aim is to develop a customer centric culture across the organisation as well as provide instruction on exactly how to interact successfully with customers. How can the operations manager ensure that they gather feedback to measure the effectiveness of the training at all four of Kirkpatrick’s levels to improve future learning programs? Propose some tools and...
We need to implement new customer service training for our call center employees. Our call center employees take calls from potential new customers who want to open accounts and deposit money with us. Our call center employees also take calls from existing customers who have questions about or problems with their accounts. I want to be sure that whatever training we implement is effective and has a solid return on investment. Question 1: What will be your approach to demonstrating...
Reduction in Training Time: The Value of Demonstrating Value This case occurred some time ago, but still has a valuable lesson. Alberta Bell of Edmonton, Alberta, was looking for ways to reduce the cost of its operations. Downsizing and cost cutting were necessary to meet the competition. One cost cutting decision was to reduce the entry-level training program for its customer service representatives from twoweeks to one week. This would save money by reducing the cost of training and getting...
Imagine you are an IT customer service specialist who has received a call from a users that he or she cannot access a folder or a file on the Windows network. In this discussion, you need to do the following: 1. Discuss the sequence of steps you would take to troubleshoot this call. Discuss three possible sources of the problem and suggest what you would do to solve them. 2. Discuss which of the following would be your Windows interface...
There is no arrow from Betty training the customer service person to Jim installing the service desk in the store. What does that tell you about those two activities?
As a customer service provider, what do you do in a situation when you know that you are wrong or may have treated a customer inappropriately? PLEASE DO NOT COPY FROM ANOTHER ANSWER ON HERE