ZuoTi.Pro
Question

If you were going to use online technology to identify training needs for customer service representatives...

If you were going to use online technology to identify training needs for customer service representatives for a web-based clothing company, what steps would you take to ensure that the technology was not threatening to employees? What are some of your experiences

business   Operations-Management   
0 0
Add a comment Improve this question Transcribed image text
Next > < Previous
Sort answers by oldest

Homework Answers

Answer #1

Online technology is available to monitor and track employee performance. The use of online technology in needs assessment is best suited for only a small number of jobs requiring interactions with customers through the use of a computer or telephone. Also, for online technology to be effective, managers need to ensure that the information is used to train and not to punish employees. Otherwise, employees will feel threatened, which will contribute to employee dissatisfaction and turnover.

0 0
Add a comment
Know the answer?
Add Answer to:
If you were going to use online technology to identify training needs for customer service representatives...
Your Answer:

Post as a guest

Your Name:

What's your source?

Earn Coins

Coins can be redeemed for fabulous gifts.

Log In

Sign Up

Not the answer you're looking for? Ask your own homework help question. Our experts will answer your question WITHIN MINUTES for Free.
Similar Homework Help Questions

  • You are responsible for creating a customer service training program. What design features would you include...

    You are responsible for creating a customer service training program. What design features would you include to ensure that transfer of training occurred and how would you vary the program to meet the needs of baby boomers versus millenials? Explain your answer. Also, please discuss why it is important to use a curriculum road map and application assignment in designing this training program. 0

  • You are a security consultant for a new company that is going to selling products online....

    You are a security consultant for a new company that is going to selling products online. Customers will be expected to pay for product on the company website. It is necessary for a secure connection between two TCP-based machines to ensure web communications for financial transactions. You have been asked to suggest some type of extensible authentication protocol to help secure this traffic. Which version would you consider the most secure but also the most costly? A. EAP-LEAP B. EAP-MD5...

  • 1, If you were to produce online content what communication method would you use?If you were...

    1, If you were to produce online content what communication method would you use?If you were to produce online content what communication method would you use? 2, What reference site would you use to build your content Or use as an example to help develop your idea? 3, Provide a brief description of your online content. 4, What web based resources would you use to market yourself?

  • CASE 9.3: TRAINING AND EMPLOYEE DEVELOPMENT Med Solutia is a national provider of outpatient nursing. After...

    CASE 9.3: TRAINING AND EMPLOYEE DEVELOPMENT Med Solutia is a national provider of outpatient nursing. After experiencing a four-year growth trend through organic growth and acquisitions, Med Solutia has seen a downward trend in performance. The Vice President of Sales, Delhia Ross, believes that the sales personnel lack a cohesive strategy and that many of the new representatives obtained through acquisitions use outdated techniques in their sales process. Her own employees who helped drive the organic growth that Med Solutia...

  • Make a list of several positive customer service experiences you’ve had. Did interpersonal communication impact your...

    Make a list of several positive customer service experiences you’ve had. Did interpersonal communication impact your service experience? If so, what makes the difference in these experiences compared with others? As a manager or leader, what steps would you take, if any, to educate your employees about interpersonal communication? please answer all the question this class Business and Professional Communication

  • Ethics in Information Technology (5th Edition) Part 1: What Would You Do? Assume that you were...

    Ethics in Information Technology (5th Edition) Part 1: What Would You Do? Assume that you were asked to do something or take some course of action within your company that you felt did not align with your professional code of ethics for your field. Assume further that you explained this to your boss, and your boss did not agree with your interpretation of the code. Describe how you would handle this scenario using the five-step decisionmaking process provided in the...

  • This assignment is meant to help you survey the business community to identify how Home Depot...

    This assignment is meant to help you survey the business community to identify how Home Depot handles Customer Service resolution and how they measure their effectiveness. You are to gather as much information as possible whether through online inquiries, face-to-face interviews or calls to a corporate or regional manager. Elements to consider: 1. What type of questions are being asked? (if it is a survey online or customer comment card) Include examples with your report for show and tell 2....

  • Part 1: Customer Service Evaluations 1. Complete 6 Customer Service Evaluations on different businesses using the...

    Part 1: Customer Service Evaluations 1. Complete 6 Customer Service Evaluations on different businesses using the forms provided for you in Canvas. 1. Complete the (6) service evaluations using complete sentence responses. 2. Analyze the 6 customer service evaluations based on your needs as a customer. SUBMIT: Upload al 6 evaluations to Canvas In-Store Evaluation Form Phone Evaluation Form l Verizon 12:20 AM 55% l Verizon 12:23 PM 54% CUSTOMER_SERVICE_EVALUATIONI.. CUSTOMER SERVICE EVALUATION In-Store or Online What store did you...

  • Part 1: Please describe one example of information technology that you use for your role in...

    Part 1: Please describe one example of information technology that you use for your role in your organization. Your description should include the business functions that are supported by the technology, the technology infrastructure (platform) on which it operates, and the types of data that are captured or produced by the system. Next describe the benefits provided by the system. Does it automate manual processes, to reduce the labor costs required for the process? Does it support business decisions to...

  • PART ONE: REPORT (BSBCUS402 BSBRES401) Choose one (1) australian company that you would like to work for and choose one...

    PART ONE: REPORT (BSBCUS402 BSBRES401) Choose one (1) australian company that you would like to work for and choose one (1) type of product or service that they offer in your chosen field of expertise. Using the research skills, you garnered in your undergraduate study, collect, organise, interpret & analyse the following customer service information from your chosen company into a professional report. You may wish to interview someone who is working in this company as a part of your...

ADVERTISEMENT
Free Homework Help App
Download From Google Play
Scan Your Homework
to Get Instant Free Answers
Need Online Homework Help?
Ask a Question
Get Answers For Free
Most questions answered within 3 hours.
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT