Question

1. Make a list of several positive customer service experiences you’ve had. Did interpersonal communication impact your service experience? If so, what makes the difference in these experiences compared with others?
2. As a manager or leader, what steps would you take, if any, to educate your employees about interpersonal communication?

please answer all the question

this class Business and Professional Communication

Answer 1

Service experience is heavily contingent upon the way customers are handled and the level of interpersonal communication extended to the respective clients.

If one were to hold a training or education workshop for their employees cornering interpersonal communication, these would be some tips:

When dealing with a person it isn't just necessary to have job skills but it also extremely necessary to have people skills. People skills can sometimes take you places where even a normal set of skills can't.

Making others feel comfortable with you will make them want to return again - this can be a potential gain for the company as well as the employee dealing with such customers.

Strong interpersonal connection can make a client leaving very satisfied and fulfilled.