Question

CASE STUDY (Mark 202-10 Wepending on the your understanding of the communication purposes and the more and importance of effective communication in a business setting. Read the case given bellow and answer the following questions Barry and Communication Barriers Effective Communication as a Motivator One common complaint, employees voice about supervisors is inconsistent messages - meaning one supervisor tells them one thing and another tells them something different. Imagine you are the supervisor manager for each of the employees described below. As you read their case, eve consideration to how you might help communicate with the employee to remedy the conflict Barry is a 27-year old who is a foodservice manager at a casual dining restaurant. Barry is responsible for supervising and managing all employees in the back of the house. Employees working in the back of the house range in age from 16 years old to 55 years old. In addition, the employees come from diverse cultural and ethnic backgrounds. For many, English is not their primary language. Communication challenges abound at any workplace. Barry has some common challenges in his operation. 2. Language barriers: not all employees speak English as their first language making verbal communication a challenge at times. b. Generational (age) barriers: having employees in various age categories can pose a unique set of challenges; their vocabulary may not be consistent with that of older employees. Work values and attitudes may also affect communication among younger and older employees. c Cultural and ethnic barriers: Cultural differences in food safety practices may be a challenge for Barry to overcome. Barry may need to identify cultural beliefs and work to understand the ethnic barriers related to food safety. For instance, two employees come from the same country and they have made comments that controlling temperature in their country is not a priority, food can be at room temperature for long periods of time and nothing ever happened. d. Nonverbal challenges: Barry's body language (appearance) is telling others he does not care about personal appearance and cleanliness.

Answer 1

Note : first 5 quesitons are answered.

1. berry is a food service manager and his role is to manage and supervise the people working in the back house.

2. berry has to face two of the barriers

A. language barrier in which he has to deal with different employees come from different backgroud and english is not their common language to speak in first instant.

B. cultural and ethnic barrier: this kind of barrier is related with culture differences exist in the different region and people come from there and it is qutie problematic to deal with as they have no priority to prepare food with great care and follow the safety practices. berry has to understand their cultural belief and ethnic barriers that exist in particular regions , which might be not accepted in restaurant specific busy in preparing foods and following quality practices.

3. berry body languages express that he has no problem with the personal appearance and cleanliness.

4. a. he should be good handler of personal problem that take place in his home. he should have proper balance between work and home.

b. he should be calm and professional in his work.

c. he should place a good example for other employees as he should take care of all food safety practices.

d. he should try to complete all those work which are out of control by other employees as it is question of reputation of restaurant which any employee does not take care off except supervisor and manger like berry.

5. food safety training is not effective as employees are overburdened with preparing food, most of time they are not able to separate the hot and cold food. even they can not able to check their temperature. they put the prepared food here and there without taking care of their safety and hygine. even we provide training to employees to follow proper food safety measure but most of the time they ignore it