Mercury Inc. | ||||||
Quality cost report | ||||||
(in thousands) | ||||||
Last year | This year | |||||
Prevention cost | Amount | Percentage of Total production cost | Percentage of Total quality cost | Amount | Percentage of Total production cost | Percentage of Total quality cost |
(a) | (a) / $4150 | (a) / $1056 | (b) | (b) / $4550 | (b) / $570 | |
Machine maintenance | $ 250 | 6.0% | 23.7% | $ 120 | 2.6% | 21.1% |
Training suppliers | 9 | 0.2% | 0.9% | $ 20 | 0.4% | 3.5% |
Quality circles | 21 | 0.5% | 2.0% | $ 80 | 1.8% | 14.0% |
Total | $ 280 | $ 220 | ||||
Appraisal Cost | ||||||
Incoming inspection | $ 55 | 1.3% | 5.2% | $ 30 | 0.7% | 5.3% |
Final testing | $ 175 | 4.2% | 16.6% | $ 88 | 1.9% | 15.4% |
Total | $ 230 | $ 118 | ||||
Internal Failure Cost | ||||||
Rework | $ 150 | 3.6% | 14.2% | $ 70 | 1.5% | 12.3% |
Scrap | $ 70 | 1.7% | 6.6% | $ 40 | 0.9% | 7.0% |
Total | $ 220 | $ 110 | ||||
External failure costs | ||||||
Warranty repairs | $ 66 | 1.6% | 6.3% | $ 33 | 0.7% | 5.8% |
Customer returns | $ 260 | 6.3% | 24.6% | $ 89 | 2.0% | 15.6% |
Total | $ 326 | $ 122 | ||||
Total Quality Cost | $ 1,056 | $ 570 | ||||
Total Production Cost | $ 4,150 | $ 4,550 |
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Mercury, Inc., produces cell phones at its plant in Texas. In recent years, the company's market...
Mercury, Inc., produces cell phones at its plant in Texas. In recent years, the company's market share has been eroded by stiff competition from overseas. Price and product quality are the two key areas in which companies compete in this market. A year ago, the company's cell phones had been ranked low in product quality in a consumer survey. Shocked by this result, Jorge Gomez, Mercury's president, initiated an intense effort to improve product quality. Gomez set up a task...
Mercury, Inc., produces cell phones at its plant in Texas. In recent years, the company's market share has been eroded by stiff competition from overseas. Price and product quality are the two key areas in which companies compete in this market. A year ago, the company's cell phones had been ranked low in product quality in a consumer survey. Shocked by this result, Jorge Gomez, Mercury's president, initiated an intense effort to improve product quality. Gomez set up a task...
Check my work Mercury, Inc., produces cell phones at its plant in Texas. In recent years, the company's market share has been eroded by stiff competition from overseas. Price and product quality are the two key areas in which companies compete in this market. A year ago, the company's cell phones had been ranked low in product quality in a consumer survey. Shocked by this result, Jorge Gomez, Mercury's president, initiated an intense effort to improve product quality. Gomez set...
Mercury, Inc., produces cell phones at its plant in Texas. In recent years, the company's market share has been eroded by stiff competition from overseas. Price and product quality are the two key areas in which companies compete in this market. A year ago, the company's cell phones had been ranked low in product quality in a consumer survey. Shocked by this result, Jorge Gomez Mercury's president, initiated an intense effort to improve product quality. Gomez set up a task...
Please show work. Thanks. Mercury, Inc., produces cell phones at its plant in Texas. In recent years, the company's market share has been eroded by stiff competition from overseas. Price and product quality are the two key areas in which companies compete in this market. A year ago, the company's cell phones had been ranked low in product quality in a consumer survey. Shocked by this result, Jorge Gomez, Mercury's president, initiated an intense effort to improve product quality. Gomez...
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