Question

A NEW MANAGER AT USA HOSPITAL SUPPLY As Charlie Greer drove to work he smiled, recalling the meeting at the end of the previous day. Inez Rodriguez. We owner of the company where he worked, USA Hospital supply. had summoned him to her office, where she warmly shook his hand and exclaimed, "Congratulations! As they settled into chairs, Inez reviewed the conversa- tion she'd had with the company's board of directors that morning: USA Hospital had been growing steadily for the past 10 years despite the economy's ups and downs. As the company's founder, Inez had always been an insightful and enthusiastic leader of the five-person sales team, but the level of activity was becoming too much of a distrac- tion. Inez needed to think about the long-range vision of the company, so she needed a leader who could focus on sales. She had interviewed several candidates outside the firm as well as Charlie and two of the other sales representatives. In the end, Inez told Charlie, the choice was obvious: Charlie was far and away the best sales rep on the team, he had extensive knowledge of the company's product mix, and if anyone could help the sales team achieve its goals, it was Charlie. She offered him the job as the company's first sales manager. He eagerly accepted. When he left work that eve- ning, his head was full of ideas, and his heart was full of confidence. Now Charlie pulled into the office park where USA Hospital Supply was located and easily found a parking space in the lot outside the one-story ofice and ware- house facility. As usual, he was one of the first employees to arrive. By habit, he strode toward his cubicle, but after a second, he recalled that Inez had arranged for the small firm's accountant and computer systems manager to share an office so he could have an office of his own. Charlie entered his new domain and settled into the swivel chair behind his desk At that instant, the eagerness to enjoy his new status and responsibility began to give way to nervousness. Charlie realized that although he knew a lot about selling supplies to hospitals and doctor's offices, he had never given much thought to managing. Obviously, he mused, his job was to see that his department met or exceeded its sales targets. But how? Charlie started his computer and then opened his e-mail and his word-processing software, intending to

Answer 1

Major 4 functions of management

1. Planning
2. Organizing
3. Leading / directing
4. Staffing
5. Control

A good manager always discover how to master five basic functions as mentioned above . In the above case , Charlie has a excellent sales person with full of knowledge and idea but whether he is really a good manager or not .. we need to evaluate . In the above case , Cahrlie has to develop with Organizing team structure and member , He should be always aware about their movement and he needs to provide proper direction to them along with new sale idea . Without proper organizing , he can not established a proper team to meet and maintain companies sales growth.

Planning is foremost important tools in hand of manager . Charile started doing the same . He noted down his 4 member team name and area to cover . Without proper planning , forecast, he can not achieve companies sales target .

After finalizing planning OR set Goal , manager has to work on organizing the team to meet the target . Most two important area cover under Organizing – a) Assigning work and granting authority

Staffing another important area to look into by Manager – staffing mainly includes direction , coaching, training, right candidate selection etc .

Leading - Leading one of the most characteristic of manager . Leading includes motivation , communicating , guidance to team to achieve Goal

Controlling / Monitoring – Manager has to do continuous controlling and monitoring activity and review performance of each subordinate .

I think Charlie has to develop all the above managerial characteristic to set a proper sales target and meet the same . He himself has full of idea and thought but he needs to organizing , communicating among team so team can grow and meet sales target

SWOT analysis is one of the important factor to consider by manager while leading team. Every body has some sort of strength as well as weakness . We need to find out the same and work out to improve future in future .

Knowledge is one of the major strength . A manager must have good knowledge about method , process , product and market . Manager should gain knowledge on your peers , competitor product , price etc .

Manager should have a positive attitude to maintain and directing team . This is one of the strength point .

Couple of other strength- Creative thinking .. Think out of the box and stay ahead form others .

Most important step is prioritization of task and delivery accordingly.

Analytical mind – Its very useful to do analytical mind and do deep dive all matter

What will be my weakness in general –

Taking too many work at one time and not able to meet deadline – lack of importance

Sometime Interpersonal skill as well as knowledge on advanced learning ( say Machine learning ) – need to develop over the period .

Emotional at work place – being too helpful for others.