Answer(8): Customer Value is the correct option
Customer value is the value of hard earned money of customers. Customer's single dollar should be filled with value. When customer spends money on a product or service, he wants to get the same value and benefits from that product/service.
Answer(9): Customer Satisfaction is the correct option.
Customer satisfaction is the customer's evaluation and experience towards a particular product or service. If the product/service meets customer's expectations, customer gets satisfied, that feeling of satisfaction is nothing but the "Customer satisfaction"
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QUESTION 8 is defined as the relationship between the benefits a customer gets from a product...
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Trader Joe's Keeps Things Fresh CASE 1A Trader Joe’s Keeps Things Fresh The average Trader Joe’s stocks only a small percentage of the products of local supermarkets in a space little larger than a corner store. How did this neighborhood market grow to earnings of $9 billion, garner superior ratings, and become a model of management? Take a walk down the aisles of Trader Joe’s and learn how sharp attention to the fundamentals of retail management made this chain more...